Information Technology Specialist


Impact Healthcare is committed to creating an environment that acts as a magnet for the most collaborative, unselfish, and team-oriented people. Impact Healthcare currently provides Home Healthcare and end-of-life Hospice Care to 1,500 patients throughout CA, UT, AZ, and OR. With 12 Medicare Certified agencies, 14 locations, and a great support team, Impact Healthcare is positioned with the strength of a large organization, but the heart of a small one. We believe in finding, enjoying, and achieving a better way as we strive every day to be the provider of choice in the communities we serve.


This is an entry level IT position. The mission of the IT Specialist is to improve the team member experience, improve efficiency, reduce costs, and ease healthcare industry complexities through the use of technology. The IT specialist provides exceptional customer service, manages the support ticketing system, ensures smooth asset management and reconciliation for onboarding and offboarding team members, and helps roll out new processes. 


This is a full-time position, working Monday-Friday with availability until 6pm. You’ll be based out of our Lehi, Utah office. A hybrid office schedule is utilized after the training period, with remote work from home being based on performance. Some on-call time expected with additional stipend pay. 


  • Installing new software and hardware components
  • Assisting with network administration tasks
  • Protects the confidentiality of information contained within the information systems through effective user controls, system auditing, and information systems operations
  • Protects organization assets and ensures proper utilization of organization resources by securing software and hardware from unauthorized use and theft
  • Manage help desk ticket queue and complete requests
  • Help with other miscellaneous IT items as directed
  • Maintain current inventory database and order new equipment as needed
  • Educate coworkers on tools as needed
  • Resolve all issues coworkers have with their IT systems and software
  • Support day-to-day operations of our network

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.


  • High school diploma or equivalent
  • Some experience in the IT industry preferred
  • Strong analytical, diagnostic, and problem solving skills
  • Exceptional communication skills, written and oral
  • Must be detail oriented and extremely organized

Why Work With Us?

Impact Healthcare offers competitive compensation and benefits including:

  • Medical, dental and vision insurance
  • 401k
  • PTO
  • Opportunity for growth
  • Great work-life balance
  • Supportive and appreciative team dynamics

At Impact, you can expect a great team environment with an engaged, supportive and personable management team. We believe in caring for both our team and our patients and have a profound understanding of the value in both. We are committed to being the employer and provider of choice in the areas we service.

Salary: $40,000.00 – $50,000.00 per year


  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Flexible spending account

  • Health insurance

  • Health savings account

  • Life insurance

  • Paid time off

  • Referral program

  • Vision insurance

Ability to commute/relocate:

  • Lehi, UT 84043: Reliably commute or planning to relocate before starting work (Required)


  • Customer service: 1 year (Preferred)

  • IT: 1 year (Required)

  • Help desk: 1 year (Required)

  • Google Suite: 1 year (Required)

Work Location: In person

Job Type: Full-time


  • 8-hour shift

  • Day shift

  • Monday to Friday

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.